School Complaints Policy

Listening and Learning

It is the policy of North Ayrshire Council to try to encourage feedback on the education service from parents and pupils.  This is part of our overall commitment to giving the best possible service and to working in partnership.

We are therefore very interested in feedback of all kinds, whether it be compliments, suggestions or complaints.  If you wish to register a comment of any type about the school you can do this by writing, telephoning or making an appointment to see someone.  All feedback is welcome and helps us keep in touch.

If, in particular, you have a complaint about the school, please let us know.  It is better that these things are shared openly and resolved fairly, rather than being allowed to damage the home/school relationship.  There will be no negative consequences arising from making a complaint and we will deal with the issue as confidentially as possible.  If we have made a mistake we will apologise quickly and clearly and try to put things right.

There are some things which you should take note of in relation to making a complaint:

•  It is helpful if complaints are made initially to the Rector.  This makes sure that the school knows what is going on and has an opportunity to respond and resolve the issue.

•  We will try to respond as quickly as possible, but often issues are complex and need time to investigate.  It is therefore helpful if you can give some details of the issue and ask for an early appointment to discuss it. (01505 682685)

•  If you are not satisfied with our response, then you still have the right to take up the matter further with the Corporate Director of Educational Services at Cunninghame House, Irvine. KA22 8EE (01294 324400)

•  You should also note that you have the right to raise unresolved concerns with your local councillor or MSP/MP.

•  Parent Councils have an important role in developing links between the school and the wider parent body and can often be helpful in helping to deal with issues of general concern.  However parents are advised that individual, more personal complaints are not appropriate for raising via Parent Councils due to the need for appropriate confidentiality.